Legal
Refund Policy
Last updated: 2026-07-21
Because Bandzy sells digital products that can be used immediately, refunds follow the rules below.
You are eligible for a refund if…
- You were charged but did not receive the service due to a system error (e.g. no activation, double charge).
- You bought a plan or content but have not used any part of it, and you request within 7 days of payment.
- The service does not match its description and the fault is ours.
Not eligible (or partial)
- Grading credits already used; content already unlocked / accessed.
- A PRO plan already partly used — a partial refund on the unused portion may be considered.
- An account closed for a Terms violation.
- Requests made after the window.
Important: We do not guarantee a band score or exam result, so not reaching a target band is not a ground for a refund.
How to request
Email us with your order/account and reason. We confirm within 24 working hours; approved refunds go back to your original payment method and are processed within 7–14 working days.